|
V.
TRAINING EVALUATION
Four-type
evaluation processes
were designed to evaluate the
participants’ firstly expressed expectations, the
conduct, programme contents and deliveries, training
instructors/facilitators, the attainment level of skills and knowledge and
the overall participants’ observations on
the subjects,
facilities and secretariat services.
They are classsified into:
(1) post-class survey by training subject
presented and discussed,
(2) post-field survey by MFI visited, (3) overall evaluation;
and (4)
review
of
the participants’ expectations expressed in written
before
starting the
training sessions
on the very first day following the opening session right away.
The synthesis based on the cross-checked tabulations of the participants’
feedbacks -- as tabulated by
Ms.
Christina Sudiro -- could be summarized as follows:
A. Class and Field Sessions
TABULATION OF
QUESTIONNAIRE
Post-Class Survey
TOTAL FORMS
DISTRIBUTED:
|
GENDER |
Male |
Female |
|
144 |
36 |
|
%-AGE
TOTAL |
80 |
20 |
|
180 |
100% |
|
WORK FOR: |
Government |
Private |
NGO |
Academic |
|
126 |
54 |
0 |
0 |
|
%-AGE
TOTAL |
76 |
30 |
0 |
0 |
|
180 |
100% |
FACILITATOR
Outlined and covered the course
objectives:
|
Scoring:
10 |
85 |
47 % |
|
9 |
51 |
28 % |
|
8 |
25 |
14 % |
|
7 |
14 |
8 % |
|
6 |
4 |
2 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
1 % |
|
Total |
180 |
100 % |
Professional, organized and
prepared:
|
Scoring:
10 |
87 |
47 % |
|
9 |
48 |
28 % |
|
8 |
29 |
16 % |
|
7 |
10 |
6 % |
|
6 |
5 |
2 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
1 % |
|
Total |
180 |
100 % |
Demonstrated knowledge of
subject materials:
|
Scoring:
10 |
85 |
47 % |
|
9 |
51 |
28 % |
|
8 |
29 |
16 % |
|
7 |
11 |
6 % |
|
6 |
3 |
2 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
1 % |
|
Total |
180 |
100 % |
Answered question clearly and
completely:
|
Scoring:
10 |
88 |
49 % |
|
9 |
42 |
23 % |
|
8 |
25 |
14 % |
|
7 |
17 |
9 % |
|
6 |
6 |
3 % |
|
5 |
1 |
1 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
1 % |
|
Total |
180 |
100 % |
Friendly and patient:
|
Scoring:
10 |
91 |
51 % |
|
9 |
60 |
33 % |
|
8 |
24 |
13 % |
|
7 |
3 |
2 % |
|
6 |
1 |
1 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
1 % |
|
Total |
180 |
100 % |
Reviewed course concepts
throughout the day:
|
Scoring:
10 |
81 |
45 % |
|
9 |
45 |
25 % |
|
8 |
29 |
16 % |
|
7 |
17 |
9 % |
|
6 |
5 |
3 % |
|
5 |
1 |
1 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
2 |
1 % |
|
Total |
180 |
100 % |
Overall rating of the
Facilitator:
|
Scoring:
10 |
84 |
47 % |
|
9 |
48 |
27 % |
|
8 |
34 |
19 % |
|
7 |
11 |
6 % |
|
6 |
2 |
1 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
1 % |
|
Total |
180 |
100 % |
|
Comments about the
Facilitators: |
|
|
Ade is
doing good, and I am satisfied with the explanation on the subject |
1 |
|
Ade is
very knowledgeable in his field and was able to clearly respond to our
queries |
1 |
|
Good |
37 |
|
Very articulate |
4 |
|
Confident |
1 |
|
Excellent facilitator |
37 |
|
Friendly |
2 |
|
Have to speak English slowly |
1 |
|
Good presentation of PNM |
1 |
|
Does not promote discussion
among participants to share experiences on their institutions |
1 |
|
Knowledgeable |
10 |
|
Well undertake |
1 |
|
Good in general, but I don’t
think he was keen to learn from the experience of the participating
countries |
1 |
|
Patient and paying full
attention to our questions |
2 |
|
Should be more interactive
with the audience on every subject matter |
1 |
|
Comprehensive |
2 |
|
Comfortable |
1 |
|
The explanation was a bit
faster |
1 |
|
Very dynamic
session |
1 |
|
Give summary at the end of
the course (scheme) |
1 |
|
Explain in an understandable
way |
1 |
|
No problems |
1 |
|
More involvement of
participants in the discussions |
1 |
|
Experience sharing
encouraged in the discussions |
1 |
|
Elegant |
1 |
|
OK |
12 |
|
Competent |
1 |
|
A few problems
of
getting some word pronounciations |
1 |
|
Satisfactory |
1 |
|
MFI Establishment and
Community-based MFI is very interesting and must be presented on 2.5
hours |
1 |
|
Dani Dityawan
is difficult to
understand because of his accent. But
the
materials are clear enough |
1 |
|
Better need to improve just
a bit |
1 |
|
Articulate |
1 |
|
Calm temperament |
1 |
|
Conversational |
1 |
|
Involves the class into a
discussion |
1 |
|
Fairly good |
1 |
|
Better
|
|
|
Superb presentation |
2 |
|
Good presentation |
1 |
|
Loan Analysis: the best
class, with class discussion and very important class work, good
exercise |
1 |
|
Very good |
5 |
|
The exercises and
performance matrix is good |
1 |
|
Too fast |
2 |
|
Good study case |
1 |
|
Quite good |
1 |
|
Thorough explanation of
definitions of terms and
concepts of Sharia MFI |
1 |
|
Very much good in giving and
sharing ideas, it is highly appreciated |
1 |
|
Active and creative |
1 |
|
Very good |
9 |
|
Eloquent |
1 |
|
Charismatic |
1 |
|
Humourous |
1 |
|
Better |
1 |
|
Experience only with small
MFIs, can’t
engage with scenarios that gives knowledge of big MFIs |
1 |
|
Great facilitator |
1 |
|
Needs to review training
materials (Loan Analysis Using Scoring
System for MFI), can hardly understand the materials |
1 |
|
Interesting and important
course |
1 |
|
Need more time
to
the course |
1 |
|
Fair |
2 |
|
Outstanding |
1 |
|
Good presentation on
supervision |
1 |
|
Clear illustration |
1 |
|
Clear information |
1 |
|
Need to work on time
management |
1 |
|
Good presentation on MFI
Internal Control |
1 |
|
Very clear: Werry Buswier |
1 |
|
Very elaborate and
interesting |
1 |
|
A bit fast |
1 |
FACILITIES
The classroom provided a
comfortable environment:
|
Scoring:
10 |
109 |
61 % |
|
9 |
33 |
18 % |
|
8 |
30 |
17 % |
|
7 |
3 |
2 % |
|
6 |
2 |
1 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
3 |
2 % |
|
Total |
180 |
100 % |
The supporting equipments were
set up on time:
|
Scoring:
10 |
114 |
63 % |
|
9 |
41 |
23 % |
|
8 |
20 |
11 % |
|
7 |
1 |
1 % |
|
6 |
1 |
1 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
3 |
2 % |
|
Total |
180 |
100 % |
Other facilities functioned
properly:
|
Scoring:
10 |
113 |
63 % |
|
9 |
42 |
23 % |
|
8 |
20 |
11 % |
|
7 |
1 |
1 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
1 |
1 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
3 |
2 % |
|
Total |
180 |
100 % |
|
Comments about the
Facilities: |
|
|
Good |
49 |
|
Very good |
6 |
|
Fair |
1 |
|
Some of the
hotel/accommodation facilities are now too old |
1 |
|
The food in the dining is of
limited variety, everyday rice, breakfast, lunch, dinner, Rice, rice,
rice! |
2 |
|
Internet to connect with our
institution and family |
1 |
|
Classroom facilities are OK |
1 |
|
Fine |
1 |
|
Excellent |
12 |
|
Everything is going well |
1 |
|
Keep it up |
1 |
|
Create more spacious room to
allow cozy movement during session |
2 |
|
Elegant |
1 |
|
OK |
31 |
|
No problems |
1 |
|
Perfect |
2 |
|
Comfortable |
4 |
|
Everything is available |
1 |
|
Efficient |
1 |
|
Satisfactory |
4 |
|
Laptops were ready for group
presentation. Very impressed |
1 |
|
Fine |
1 |
|
Comprehensive |
6 |
|
Very convenient |
4 |
|
The food in the dining is
good but the water is not cold |
1 |
|
Dinner is served for but the
dining closes too early sometimes |
1 |
|
Lunch very good (31 October
2008) |
|
|
Very enabling facilities,
condusive for training |
1 |
SECRETARIAT SERVICE
Registration was timely and
efficient:
|
Scoring:
10 |
6 |
60 % |
|
9 |
2 |
20 % |
|
8 |
1 |
10 % |
|
7 |
1 |
10 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Arrangement for class session:
|
Scoring:
10 |
122 |
68 % |
|
9 |
27 |
15 % |
|
8 |
14 |
8 % |
|
7 |
7 |
4 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
1 |
1 % |
|
1 |
0 |
0 % |
|
0 |
9 |
5 % |
|
Total |
180 |
100 % |
|
Comments about the
Secretariat Service: |
|
|
Exceptional service |
1 |
|
Keep it up |
1 |
|
Appreciated |
1 |
|
Elegant |
1 |
|
Comfortable |
4 |
|
Very good |
9 |
|
(Very) Courteous and polite |
25 |
|
Fair |
2 |
|
Perfect |
|
|
Professional |
2 |
|
Helpful |
|
|
Airport arrangement
was very poor. Asssistance of participants should be done in a
pro-active manner |
1 |
|
Satisfactory |
2 |
|
Very good |
1 |
|
Friendly |
2 |
|
Excellent |
6 |
|
Need more assistance on
issue of dealing with money changing , where to get necessities to
use, etc |
1 |
|
OK |
22 |
|
Good |
27 |
|
Commitment form Committee to
help if situation didn’t
improve. Bravo |
1 |
|
Generous |
|
|
Time management |
1 |
|
Convenient |
|
|
Need improvement |
1 |
|
Sharia MFI: Although some
concepts are initially
difficult to comprehend, revisions
and additional
explanation in Yogyakarta
of the materials
have
simplified
it |
1 |
|
Good atmosphere for learning |
1 |
|
Satisfactory |
|
|
Hard working staffs |
1 |
|
Very good people |
1 |
|
Very comprehensive |
1 |
CUSTOMER
Would you recommend this subject
to others:
|
Yes |
171 |
95 % |
|
No |
0 |
0 % |
|
No Comment
|
9 |
5 % |
|
Total |
180 |
100 % |
Would you recommend the
Facilitator to others:
|
Yes |
171 |
95 % |
|
No |
0 |
0 % |
|
No Comment
|
9 |
5 % |
|
Total |
180 |
100 % |
|
Comments/suggestions to
improve your experience: |
|
|
By capturing what have been
said
to
my experience to add on it |
1 |
|
More time should be given
for country papers presentation |
1 |
|
Participants be advised to
prepare presentation in power point format |
1 |
|
No problem with first
session |
1 |
|
I like the PNM structure. It
is a good way/intervention through which governments can support MFIs/SMEs
so as to alleviate poverty |
1 |
|
For improvement I support a
wider variety of meals to allow choice |
1 |
|
I hope that the Director of
NAM CSSTC and representative of JICA were present while participants
presenting country papers |
1 |
|
Allow participants with
similar cases/institutions in their countries to share experiences |
1 |
|
Satisfied with the status
quo |
1 |
|
Being a policy maker, I have
greatly benefited from this session. It will assist me to recommend
the policies and programmes aimed at developing the microfinancial
sector thus developing the micro, small and medium enterprises sector |
1 |
|
Good to learn from this
program and share my experience back home |
1 |
|
Future arrangements should
be organized in a way participants have nothing to worry about, except
training itself. Contingency
arrangements should be made for emergencies |
1 |
|
To apply this course
in different African countries so as to interchange the ideas and
strengthen the experiences |
1 |
|
Give more time for debate |
1 |
|
I wish we also done of the
centre staff to talk to us about general life in Indonesia, society,
culture and other non-class topics after 5 pm. So that we can know how
to socialize and interact safely within the town/city, during the
hours after class |
1 |
|
I pick up a lot from what we
are getting from facilitator, that's why I will be able to give
to others |
1 |
|
Have no problem
understanding this session |
1 |
|
No problem but need for time
management |
1 |
|
An educative session, very
implementable |
1 |
|
Good course |
1 |
|
Very insightful |
2 |
|
Very important to visit the
important and historical places in Jakarta so as to be acquainted
with them |
2 |
|
Learn more on the subject |
1 |
|
A bit faster. The time for
the course is a bit short, better a bit longer time for each course |
|
|
Good exercise brough at the
right time i.e.after lunch. Discussion keeps the participants awake |
1 |
|
Fair |
1 |
|
Cite visits are important
and very interesting |
3 |
|
Class exercise is very
practical |
1 |
|
Very interesting session |
2 |
|
The number of participants
should be increased to 13 |
1 |
|
Visits to MFIs Corporation
should be part an partial of the course |
1 |
|
Business Plan for MFI: best
presentation of the programme. The tool provided by SWOT based on "Sumber:
Strategic Management" book is very useful tool that I had never heard
of it before. It is an amazing tool and will help MFIs in my country |
1 |
|
Important course |
1 |
|
Time management should be
adhered to |
5 |
|
Very good class, with
interesting class work and discussion |
1 |
|
Good |
4 |
|
Need another case study |
1 |
|
A good course in a sense
that the way we are taught you can be able to deliver to others |
1 |
|
The time is too short to
understand every definitions and name of all type of MFIs |
1 |
|
Very interesting |
2 |
|
Very new topic especially
for me having come from a non-Islamic country. I suggest this topic in
future should be iven more time an field work because ut us a bit touh
to grasp given the strong Islamic inclination |
1 |
|
New concept. The session has
been helpful in making me understand the concept. Very interesting and
educative |
1 |
|
Further, to fully undestand
the concept there is need to allocate more time so as to fully
understand each stage of iplementing the concepts an challenges that
could be faced the benefits to the community and th country as a
whole. Good concept to alleviate poverty in Zambia |
1 |
|
Is it possible to have some
literature/books on Sharia finance as it is one of the areas of
interest of my institution in the near future |
1 |
|
At that time woild it be
possible to benefit from avisory services or technical services that
are offered by CSSTC? Or would we contact PNM directly? |
1 |
|
We gained very important
info how to establish Sharia Banks and also case studies which
enriches the concept of
Sharia
and its
difference
with the
conventional
banks |
1 |
|
Visits are very important
for such issues namely if it has a relation with previous lecture,
i.e. this will strengthen the experience an make it vey clear to the
participants |
3 |
|
Good presentation, very
practical and essential, for refreshment and strengthen knowledge |
1 |
|
Very good refresher course.
Some time should be given and maybe class-case study to enable
students/participants to practice |
1 |
|
Good session |
1 |
|
Satisfactory |
4 |
|
Nice presentation enriched
knowledge on product developement. And the cases are very useful |
2 |
|
Educative |
1 |
|
Experiencing on how to
launch and set up. |
1 |
|
There is a gender balance,
lady/female facilitator. However example used on Market Tool used for
product development needs to be translated in English |
1 |
|
Very good practise, case
study |
1 |
|
Receive experiene and
knowledge on loan analysis. |
1 |
|
Interesting exercise |
1 |
|
Need more practice to fully
understand the concept |
1 |
|
Need more case study |
1 |
|
Important training,
essential for the implementation and standards |
1 |
|
Excellent |
3 |
|
Need to provide more
reference/books for further consultation or fully understanding the
concept when we get back at home |
1 |
|
Good session |
1 |
|
MFI Supervision case study
is needed |
1 |
|
MFI Supervision is long
topic, need more time, maybe two sessions, so that we do not go very
fast through it |
1 |
|
The course is very important
and interesting. |
1 |
|
There is a need to povide
references to study in our won countries, particularly soft copies |
1 |
|
The facilitator was fast
because of time limitation |
1 |
|
There is need to work on
this time management |
1 |
|
Supervision very much
important and visit site. Good |
1 |
|
Site's visits are important |
2 |
|
Good for learning risk in
this training about the MFI |
1 |
|
Wonderul topic of study |
1 |
|
Great course |
1 |
|
In future some more time be
allocated to allow for case study exercise |
1 |
|
Able to know the Rating
Systems and related matters o MFIs |
1 |
|
Very good |
1 |
|
Need more time to understand
some subjects |
1 |
|
OK, let it be upheld and
maintained as it is |
1 |
|
Exciting |
1 |
|
Good Session |
1 |
|
Visits after classes
directly |
3 |
|
Good presentation aout
Networking and MFIs |
1 |
|
Module: Networking is very
very vital and important |
1 |
|
Very interesting |
1 |
|
Very important and exciting
session |
1 |
|
Very useful course. Our
Africans countries have had MFIs that do not use IT. Joint efforts to
ensure that use of IT is wide spread will be useful. Good course
indeed |
1 |
|
Interesting sessions |
1 |
Post-Field
Survey
Field Site : BPR
(Rural Credit Bank) Danagung Bakti and BMT (Sharia Financial Institution)
Beringharjo
TOTAL FORMS
DISTRIBUTED:
|
GENDER |
Male |
Female |
|
16 |
4 |
|
%-AGE
TOTAL |
80 |
20 |
|
20 |
100% |
|
WORK FOR: |
Government |
Private |
NGO |
Academic |
|
14 |
16 |
|
|
|
%-AGE
TOTAL |
70 |
30 |
|
|
|
20 |
100
% |
FIELD-RELATED
SUBJECT
Outlined and covered the course
objectives:
|
Scoring: 10 |
13 |
65 % |
|
9 |
4 |
20 % |
|
8 |
2 |
10 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
5 % |
|
Total |
20 |
100 % |
Outline
& covered the course objectives:
|
Scoring:
10 |
13 |
65 % |
|
9 |
3 |
15 % |
|
8 |
3 |
15 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
5 % |
|
Total |
20 |
100 % |
Clear, organized and well
prepared:
|
Scoring:
10 |
13 |
65 % |
|
9 |
3 |
15 % |
|
8 |
2 |
10 % |
|
7 |
1 |
5 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
5 % |
|
Total |
20 |
100 % |
Expressing knowledge on load
subject:
|
Scoring:
10 |
14 |
70 % |
|
9 |
3 |
15 % |
|
8 |
2 |
10 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
5 % |
|
Total |
20 |
100 % |
Overall rating of the Exercise
Material:
|
Scoring:
10 |
14 |
70 % |
|
9 |
3 |
15 % |
|
8 |
1 |
5 % |
|
7 |
1 |
5 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
5 % |
|
Total |
20 |
100 % |
|
Comments about the
Exercise Material: |
|
|
Very wonderful. An excellent
opportunity to see was taught in class, practically |
1 |
|
OK |
3 |
|
Disussions were very good,
especially aFter
having discussed theory in class |
1 |
|
Execellent |
5 |
|
Very good |
1 |
|
Amazing visit |
1 |
|
Practical |
1 |
|
Discussions was eye-opening
on rep of the previous lectures held |
1 |
|
Fair |
1 |
SERVICE MANAGEMENT
Exercise is timely and
efficient:
|
Scoring:
10 |
13 |
65 % |
|
9 |
3 |
15 % |
|
8 |
2 |
10 % |
|
7 |
0 |
0 % |
|
6 |
1 |
5 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
5 % |
|
Total |
20 |
100 % |
The staff was courteous,
professional and helpful:
|
Scoring:
10 |
14 |
70 % |
|
9 |
5 |
25 % |
|
8 |
0 |
0 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
5 % |
|
Total |
20 |
100 % |
|
Comments about the
Service Management: |
|
|
Amazing courtesy |
1 |
|
Helpful |
2 |
|
OK |
4 |
|
Very good |
3 |
|
Well organized |
2 |
|
Comprrehensive |
2 |
|
Excellent |
2 |
|
Good |
1 |
|
Not enough time for
discussion, it took away the whole purpose of visiting the institution |
1 |
|
Satisfactory |
1 |
|
Suggestion: see a real case
(one of the client
account or he explain to us his story: getting a loan, etc.) |
1 |
|
Awesome people! Siply
awesome. Words can’t express the way I feel |
1 |
CUSTOMER
Would you recommend this
Exercise Site to others:
|
Yes |
20 |
100 % |
|
No |
0 |
0 % |
|
No Comment
|
0 |
0 % |
|
Total |
20 |
100 % |
Would you recommend the
Facilitator to others:
|
Yes |
20 |
20 % |
|
No |
0 |
0 % |
|
No Comment
|
0 |
0 % |
|
Total |
20 |
100 % |
|
Comments/suggestions to
improve your experience: |
|
|
Well organized field trip |
1 |
|
Administration and logistics
handling was perfect by the Committee |
1 |
|
Hospitality from those SMEs
and MFIs visited |
1 |
|
Interesting sessions |
2 |
|
Good experience |
1 |
|
Learnt a lot |
1 |
|
OK |
2 |
|
Very good to put into
practice in Nambia, appreciate
it and wish it will work |
1 |
|
Need another case study |
1 |
|
Perfect |
1 |
|
The field exposure visit
surpassed my wildest expectations. Great! Great! Great! Just keep it
up |
1 |
|
This type of bank is very
important, because it focuses on poor/low
income group and enables them save and stat their own business. So it
shoul expanded to other places |
1 |
|
The field trip was very
fruitful and I am satisfied, I have got a lot of knowledge |
1 |
B. Overall Evaluation
Basically there are two kinds of evaluation. First is to evaluate the
filled-out Form of Expectation distributed beforehand to the participants,
then to openly discuss the compiled original statements written by the
participants together in class. Second is to evaluate the filled-out form
of overall evaluation after completion of all training subjects delivered
including the field studies. The overall evaluation is summarized as
follows:
1. On Expectation
There are 4 (four) main issues expressed by the participants
concerning: (1) understanding the microfinance; (2) putting substances
delivered to their countries’ context; (3) possible application of
knowledge and experiences learned; and (4) other expectations. They choose
MET to indicate their expectations are met, and NOT MET if their
expectations are not met.
Result of the assessment concerning the participants’ expectations that
was openly discussed among themselves is as follows:
|
No |
WRITTEN EXPECTATIONS |
MET |
NOT MET |
|
1 |
On the microfinance development |
|
|
|
1.1 |
Information about MF in Indonesia and African countries |
√ |
|
|
1.2 |
How to establish, manage and strengthen MFIs |
√ |
|
|
1.3 |
Collaboration of MFIs within and with other governments and NGOs |
√ |
|
|
1.4 |
Improved skills and knowledge in the field of MF |
√ |
|
|
1.5 |
Learn more on the Indonesian MF sector |
√ |
|
|
1.6 |
Learn more on MF sector in all countries represented at this
training |
√ |
|
|
1.7 |
Learn why Asian countries are successful in developing and
implementing MF |
√ |
|
|
1.8 |
This type of thematic and focused training will no doubt improve
the expertise of the participants |
√ |
|
|
1.9 |
Exposure to the MF experience in Indonesia and participating
countries |
√ |
|
|
1.10 |
To understand and learn more on Assets and Management and Sharia
MFI as well as the MF industry practices |
√ |
|
|
1.11 |
Learn how to develop policies and programmes on how to develop
SMEs through enhancing the operations of MFIs |
√ |
|
|
2 |
On the substances (either policy or technical aspects) delivered
relating to your country’s context |
|
|
|
2.1 |
Reduction of poverty policy |
√ |
|
|
2.2 |
Employment policy |
√ |
|
|
2.3 |
Policies in relation to MFIs development |
√ |
|
|
2.4 |
Rules and regulations of MFIs |
√ |
|
|
2.5 |
Mechanisms to prioritize beneficiaries (clients) |
√ |
|
|
2.6 |
Procedures for establishing prudential regulations for MFIs |
√ |
|
|
2.7 |
How to set up or establish MIS |
√ |
|
|
2.8 |
Type of software which has a proven track record |
|
√ |
|
2.9 |
Participants from various countries will improve the learning
process of MF by sharing of experiences and interchange of ideas |
√ |
|
|
2.10 |
Comparing policy issues/what the salient features of their
country’s MF policy |
√ |
|
|
2.11 |
Some of the practices here do not exist in Uganda, so this is an
opportunity to learn and find out how to apply the lessons |
√ |
|
|
3 |
Possible application of shared knowledge and experiences to your
country |
|
|
|
3.1 |
Ways to manage MFIs |
√ |
|
|
3.2 |
Ways to create strong MFIs |
√ |
|
|
3.3 |
Ways to sustain development of MFIs |
√ |
|
|
3.4 |
Follow up and monitoring mechanisms to decrease default rates |
√ |
|
|
3.5 |
Ways to increase savings |
√ |
|
|
3.6 |
Establishing an efficient MFIs |
√ |
|
|
3.7 |
To have experiences from Indonesia and other African countries
about their MF practices |
√ |
|
|
3.8 |
Knowledge of how develop prudential regulations for SACCOS |
√ |
|
|
3.9 |
Implementing what have been learnt from the training |
√ |
|
|
3.10 |
Better mobilization of the poor and other stakeholders to
participate in MF |
√ |
|
|
3.11 |
How cooperatives work in Asia (Indonesia) and “best practices” |
√ |
|
|
3.12 |
Many schemes applied in Asian and African countries. E.g. Jugary
Project which available in India and China |
√ |
|
|
3.13 |
To visit MFIs in Indonesia and get a hands on observation of how
the theories are being put in practice to see how they compare with
Ugandan MFIs |
√ |
|
|
3.14 |
Plan to introduce/share new knowledge with employer to include in
its programmes/facilities as well as consulting services with MF
organizations |
√ |
|
|
3.15 |
How to develop user friendly MF facilities to assist the
development of the micro, small and medium enterprises |
√ |
|
|
4 |
Other expectations |
|
|
|
4.1 |
Cooperation with the Indonesian Government to establish a MFI in
Algeria |
√ |
|
|
4.2 |
To have experience from Indonesia and other African countries
about their MF practices |
√ |
|
|
4.3 |
Learn more about Indonesian culture |
√ |
|
|
4.4 |
Able to learn from field trip, and applicable |
√ |
|
|
4.5 |
Visit existing MFIs to share best practices |
√ |
|
|
4.6 |
More experiences from Asia and African colleagues |
√ |
|
|
4.7 |
Commercial banks approve the establishment of micro insurance to
reduce farmers and small producers risk and vulnerability |
√ |
|
|
4.8 |
Suitable structures and legislations which provide for
development and supportive practices and policies for MF corporations
like similar international success and according to Islamic and
traditional banking |
√ |
|
|
4.9 |
To learn the best practices in management of MFIs especially
those that cut across the board irrespective of the country where the
MFI is operating |
√ |
|
|
4.10 |
To get some study material for future reference |
√ |
|
|
4.11 |
This is an opportunity for networking with Indonesia and other
African countries, presenting opportunity to learn from their models |
√ |
|
|
4.12 |
Expect to learn from other countries how they have managed to
develop the MF sector, particularly how they handle the issues of
collateral interest rate and avoidance of default |
√ |
|
|
|
Total |
48 |
1 |
|
|
Percentage |
98 |
2 |
Scale of Assessment on Expectation:
□ Satisfied (81 – 100% Met)
□ Good (51 – 80% Met)
□ Sufficient (26 – 50% Met)
□ Failed (0 – 25% Met)
Conclusion:
The participants’ expectations are 98% met (Satisfied).
2. On Written Feedback
Overall
Evaluation
TOTAL FORMS
DISTRIBUTED:
|
GENDER |
Male |
Female |
|
8 |
2 |
|
%-AGE
TOTAL |
80 |
20 |
|
10 |
100% |
|
WORK FOR: |
Government |
Private |
NGO |
Academic |
|
7 |
3 |
|
|
|
%-AGE
TOTAL |
70 |
30 |
|
|
|
10 |
100
% |
TRAINING OBJECTIVES
Awareness of the objectives
before training:
|
Scoring:
10 |
7 |
70 % |
|
9 |
1 |
10 % |
|
8 |
1 |
10 % |
|
7 |
1 |
10 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Indicating that the objectives
were met:
|
Scoring:
10 |
7 |
70 % |
|
9 |
2 |
20 % |
|
8 |
1 |
10 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Indicating that your
expectations were met:
|
Scoring:
10 |
7 |
70 % |
|
9 |
2 |
20 % |
|
8 |
1 |
10 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
|
Comments about the
Objectives: |
|
|
Excellent |
|
|
(Relevant) objectives and
expectations were fully met |
4 |
|
Relevant information about
MFIs in Indoensia which is suitable to be implemented in participant’s
respective country was received |
1 |
|
Expectations are met, now I
know how to establish and manage an MFI, I think
it is a very important
for me and my country |
2 |
|
Objectives were met |
2 |
|
Training objectives were met |
1 |
|
Clearly articulated and met |
|
|
Very good |
1 |
CURRICULUM DESIGN
Coverage of the subjects:
|
Scoring:
10 |
7 |
70 % |
|
9 |
2 |
20 % |
|
8 |
1 |
10 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Duration of training:
|
Scoring:
10 |
7 |
70 % |
|
9 |
1 |
10 % |
|
8 |
0 |
0 % |
|
7 |
1 |
10 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
1 |
10 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Time allocation for class
lecture:
|
Scoring:
10 |
6 |
60 % |
|
9 |
1 |
10 % |
|
8 |
2 |
20 % |
|
7 |
1 |
10 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Space for class discussion:
|
Scoring:
10 |
7 |
70 % |
|
9 |
1 |
10 % |
|
8 |
1 |
10 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
10 % |
|
Total |
10 |
100 % |
Facilitating methodology in
class:
|
Scoring:
10 |
7 |
70 % |
|
9 |
1 |
10 % |
|
8 |
2 |
20 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Time allocation for field study:
|
Scoring:
10 |
5 |
50 % |
|
9 |
2 |
20 % |
|
8 |
1 |
10 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
2 |
20 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Facilitating methodology at
field:
|
Scoring:
10 |
7 |
70 % |
|
9 |
0 |
0 % |
|
8 |
1 |
10 % |
|
7 |
0 |
0 % |
|
6 |
1 |
10 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
10 % |
|
Total |
10 |
100 % |
Systematics of the programme:
|
Scoring:
10 |
8 |
80 % |
|
9 |
1 |
10 % |
|
8 |
1 |
10 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
|
Comments about the
Curriculum Design: |
|
|
Very comprehensive |
1 |
|
Very fruitful |
1 |
|
Very convincing |
1 |
|
Very successful |
1 |
|
Well and professionally
designed curriculum |
2 |
|
Excellent and well organized
training |
2 |
|
Each session needed more
time to fully understand, therefore, more time should be allocated |
1 |
|
Good |
2 |
|
Need to arrange time
allocation, many topics, with less time, ended up cramming the
programme |
1 |
|
Could do better with
improving on field visits |
1 |
|
Visiting PNM and discussing
with the managers (have an idea about different department) |
1 |
|
Wished to spend more time at
the field. Wished did not have to invade one MFI, as a big group of
15. Maybe we should have split into groups of 3 o 5 people and visit
an MFI/SME and spend more quality time than we did as a big group for
a few minutes |
1 |
ADMINISTRATION AND
MANAGEMENT:
Pre-course information (on
General Information, etc.)
|
Scoring:
10 |
8 |
80 % |
|
9 |
0 |
0 % |
|
8 |
1 |
10 % |
|
7 |
1 |
10 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Arrangement for class session:
|
Scoring: 10 |
8 |
80 % |
|
9 |
1 |
10 % |
|
8 |
1 |
10 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Arrangement for field study:
|
Scoring:
10 |
8 |
80 % |
|
9 |
1 |
10 % |
|
8 |
0 |
0 % |
|
7 |
1 |
10 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Accommodation and food in
Jakarta:
|
Scoring:
10 |
8 |
80 % |
|
9 |
1 |
10 % |
|
8 |
0 |
0 % |
|
7 |
1 |
10 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Accommodation and food in
Yogyakarta:
|
Scoring: 10 |
7 |
70 % |
|
9 |
1 |
10 % |
|
8 |
1 |
10 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
1 |
10 % |
|
Total |
10 |
100 % |
Travel/flight arrangement
(International):
|
Scoring:
10 |
9 |
90 % |
|
9 |
1 |
10 % |
|
8 |
0 |
0 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Travel/flight arrangement
(Domestic):
|
Scoring:
10 |
9 |
90 % |
|
9 |
1 |
10 % |
|
8 |
0 |
0 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Transport arrangement:
|
Scoring:
10 |
8 |
80 % |
|
9 |
1 |
10 % |
|
8 |
0 |
0 % |
|
7 |
1 |
10 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
Communication among
participants/facilitators:
|
Scoring:
10 |
9 |
90 % |
|
9 |
1 |
10 % |
|
8 |
0 |
0 % |
|
7 |
0 |
0 % |
|
6 |
0 |
0 % |
|
5 |
0 |
0 % |
|
4 |
0 |
0 % |
|
3 |
0 |
0 % |
|
2 |
0 |
0 % |
|
1 |
0 |
0 % |
|
0 |
0 |
0 % |
|
Total |
10 |
100 % |
|
Comments about the
Administration and Management: |
|
|
Good management |
3 |
|
Dicipline |
1 |
|
Decent |
1 |
|
Successful |
1 |
|
Perfectly arranged training
programme for both class sessions and field study visits. Exposure to
historical places in Indonesia was a very good idea |
1 |
|
It is a well organized
training (at any level) |
2 |
|
Perfect
|
2 |
|
Very good |
1 |
|
Fairly good |
1 |
|
Jakarta: food so spicy, same
order for dinner (no fruits, no vegetables) |
1 |
|
Meticulous |
1 |
|
Efficient |
1 |
SPECIAL ASSESSMENT ON THE
RESOURCE PERSON
|
Subj.
No. |
Trainer |
Good |
Average |
Bad |
|
1 |
Ade Djajanegara |
9 |
1 |
0 |
|
2 |
Ade Djajanegara |
9 |
1 |
0 |
|
3 |
Didi Hendriansah |
10 |
0 |
0 |
|
4 |
Didi Hendriansah |
10 |
0 |
0 |
|
5 |
Dani Dityawan |
7 |
3 |
0 |
|
6 |
Dali Sadli Mulia |
8 |
2 |
0 |
|
7 |
Dali Sadli Mulia |
10 |
0 |
0 |
|
8 |
Dali Sadli Mulia |
10 |
0 |
0 |
|
9 |
Widji Adhi |
10 |
0 |
0 |
|
10 |
Widji Adhi |
9 |
1 |
0 |
|
11 |
Afiati Sri Utami |
8 |
2 |
0 |
|
12 |
Werry Buswir |
10 |
0 |
0 |
|
13 |
Werry Buswir |
10 |
0 |
0 |
|
14 |
Werry Buswir |
10 |
0 |
0 |
|
15 |
Werry Buswir |
10 |
0 |
0 |
|
16 |
Arswendo Swissrianto |
6 |
4 |
0 |
|
17 |
Deni Defriansah |
0 |
1 |
0 |
|
|
Total
Forms |
146 |
14 |
0 |
|
|
Percentage |
91 % |
9 % |
0 % |
|
|
Total percentage |
100 % |
SUGGESTION FOR FUTURE
PROGRAMME
Do you recommend this training
to be conducted again:
|
Yes |
8 |
80 % |
|
No |
2 |
20 % |
|
Total |
10 |
100 % |
Do you recommend us to extend
the training duration:
|
Yes |
6 |
60 % |
|
No |
4 |
40 % |
|
Total |
10 |
100 % |
Do you recommend us to invite
foreign facilitator(s):
|
Yes |
5 |
50 % |
|
No |
5 |
50 % |
|
Total |
10 |
100 % |
|
Any preferred/specific
country(ies) suggested: |
|
From Asia: |
|
|
|
Japan |
1 |
|
|
Bangladesh |
2 |
|
|
Malaysia |
1 |
|
|
Sri Lanka |
1 |
|
From Africa: |
|
|
|
Uganda |
2 |
|
|
Kenya |
1 |
|
How to contact
him/her/them: |
|
|
|
Government, alliance network |
|
|
Comments/suggestions to
improve our future planning: |
|
|
Happy and content with
Indonesian facilitators. No need for additional expenses on
foreign
facilitators |
1 |
|
The training programme is
well organized and fruitful. So I don’t have any comment except keep
it up |
1 |
|
In the general the
interaction was smooth and friendly.
I do have a great respect to the Government of Indonesia, JICA, NAM
CSSTC, aand also the people of Indonesia. Thanks for giving me such
very essential training. I wish you success |
1 |
|
Increase the effectiveness
of field study by: a)
more time (2 weeks of field study only); b) less group size visit
(maybe 3-6 participants visit one MFI at a time) |
1 |
|
Rather than focusing an
annual training for a different set of paticipants, NAM CSSTC should
have a record of Allumni (past participants), and take time to invite
them back
fo follow
up and review of back home plans. And building their capacity even
further with new/changing MF pactices, competencies
and skills. "Intensity always beats existensity" |
1 |
|
Suggesting to invite foreign
facilitators from Bangladesh, GTZ, World Bank |
1 |
|
Do the best for food in
Jakarta (In Yogyakarta it was very nice and tasty) |
1 |
|
Arrangements on meeting
participants at airport on arival is very crucial. For instance the
assigned person to meet us was not visible and we had to spend 45
minutes looking for him at
the aiport |
1 |
|
Field planning does not have
to be about visiting clients in an unco-ordinated way. Clear
objectives should be
set. Howeve visiting MFIs was arranged perfectly well |
1 |
|
Considering reducing the topics
and increasing the time allocated to each topic instead. It would
probably
improve the quality |
1 |
|
Considered the participants
menu, maybe on weekend to have food from their home country if they
are interested |
1 |
|
Suggesting that the time
allocated for trainers should be adequate. Most of the trainers were
rushing due to time limitation, therefore
denying the aticipants chance to fully understand some concepts. To
address this issue, the organizers might consider extending the
duration of the course or reduce the number of topics |
1 |
|
You just take it up as it is
you are doing dine as far as my concern
and understanding everything almost good. Keep it up that way |
1 |
|
Extend the training
duration, about three weeks at least because it may help participants
to understand much better every course |
1 |
|
What have been done
concerning planning was very sophisticated,
more over it was very scientific and always hits on the point. I would
never
expect
more than that, unless if you don’t mind, you have to strengthen
Sharia method and try to tanslate Arabic
words into English so as to be known internationally |
1 |
|
Training materials should be
reviewed by someone with a good level of proficiency in English before
presented at the training sessions |
1 |
|
Presenters should be encouraged
to make use of flipcharts
for further explanations and demonstration of concepts |
1 |
|